Terms and Conditions

By booking and paying for a class with a Sandra Ostapova Pilates you are agreeing to all terms and conditions bellow. 

Payments, Cancellations and Refunds

After the payment for a class has been made it is a final, non refundable or exchangeable so please be sure of your purchase. 

Your chosen class is not confirmed until payment has been received. As a confirmation for your place you will receive an email. 

Classes purchased as a one off or a block are non-refundable, non-exchangeable or not transferable to another person. 


We supply all the equipment you will need for a class, however you are more than welcome to bring your own. 

Lost Property

We make all our venues as safe as we can, but your belongings are left in the studio at your own risk. We cannot be held responsible for anything lost or stolen.

If you are struggling with anything in your class, have any problems or concerns, do please     let us know as soon as you can, and we will do our best to help.

We reserve the right to change the advertised teacher, if the teacher is unavailable due to   illness or unforseen circumstances. No money will be refunded, if the class teacher changes.

In extreme circumstances we reserve the right to cancel the class. A full refund will be given to to you.

                        Liability Release​

  • I understand that my teacher is a qualified and insured Pilates instructor.

  • I understand that Sandra Ostapova Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class.

  • I will tell the instructor of anything painful / unusual I experience in the class and between classes.

  • I will stop doing the exercise, if I need to, or follow the alternatives my instructor gives me.

  • I will keep my instructor updated on any changes in my medical condition.

  • I understand that all exercise carries a risk and I voluntarily participate in Sandra Ostapova Pilates classes with full knowledge that there is a risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Sandra Ostapova Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

  • Videos On Demand (Pre Recorded Videos) It is recommended that you consult with a physician before starting a new exercise program and follow their safety recommendations. Please listen to your body and stop if you experience any sharp or shooting pain. When participating in any exercise or exercise program, you agree that you do so at your own risk and assume all risk of injury to yourself. By using this site, you understand and agree that this website has no liability to you for any injury or loss you may suffer in connection with any content posted on this site. The use of any information provided on this site is solely at your own risk. 



At Sandra Ostapova Pilates we take your privacy seriously and are committed to protecting it. Any information you give us is used exclusively by Sandra Ostapova Pilates. We do not share any personal information with any third parties, or rent, sell, disclose or distribute your information to any third parties. 

We ask everyone who attends a classes to fill in a Health Questionnaire. This asks you for name, date of birth and a phone number and has a large health information section. It also asks you to agree to the Terms and Conditions and our Privacy Policy. 

If, in the future you decide that you wish to be removed from our database then please let us know and we will remove your details. If we do not hear from you, will assume that you are happy for us to continue to hold your details and to contact you when needed. 

Health Questionnaire forms with your personal information are stored as paper copies in a locked cabinet.

                          COVID 19 

Note that by attending class you are agreeing with a statement below. 


My (Sandra Ostapova Pilates) commitment to you

I will put in place the government guidelines published online at www.gov.uk. These guidelines are aimed at reducing the risk of spreading coronavirus.

I will carry out a risk assessment and make changes to manage social distancing and provide effective infection control.

I will provide you with information about these changes, including any rules that I ask you to follow.

Your commitment to me and other class members

Do not enter the class venue if you or anyone in your household has coronavirus symptoms or are awaiting the results of a corovarius test. 

By entering the class venue you accept that even though we have put in place the government guidelines, you are still at risk of getting coronavirus.

Make yourself aware of the government guidelines published online at www.gov.uk about protecting yourself and others from coronavirus, and follow them. Make yourself aware of the changes we have made and any rules I ask you to follow, and follow them.

All Risk Assessments relating to COVID 19 with procedures relating to new regulations are available and can be emailed directly to you upon request.